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How do I check that my HDS software licences match what I ordered?

A quick check to confirm your HDS software licences cover everything you ordered.

Direct answer

Check the licence entitlements provided with the HDS software link against the items on your order before commissioning. The HDS server and HDS module connections used with NEPTO-3K and FIREscape+ graphics software are licensed per connection. Check the number of connections quoted on your order against the entitlements supplied with the software link, and confirm the counting basis for your configuration with Hochiki Europe Technical Support before commissioning. If any entitlement is missing or the licence count does not match the order, contact Hochiki Europe Technical Support before proceeding.

Applies to

  • Products / Models: Hedengren HDS server, HDS module (used with NEPTO-3K and FIREscape+ graphics software)
  • Firmware / Version: Not applicable
  • Region: Not applicable
  • Standards: Not applicable

Resolution / Steps

  1. Locate the software link supplied with your order and use it to obtain the HDS software.
  2. Check the licence entitlements included with the software link against every item on your order.
  3. If every entitlement on the order is present, proceed with commissioning.
  4. If any entitlement is missing, or the licence count does not match the order, do not commission the system. Record which entitlements are missing and contact Hochiki Europe Technical Support, who investigate the shortfall with the software supplier and Supply Chain.

When to contact technical support

Contact Hochiki Europe Technical Support if the licence entitlements delivered do not match your order, if you are unsure how many connection licences a given configuration needs, or if the software link does not cover the products on your order.

Safety note

This article is general guidance for Hochiki Europe products. Design, installation, commissioning, maintenance and modification of fire detection and alarm systems should be carried out by, or under the responsibility of, a competent person in accordance with the applicable standards (for example BS 5266-1 in the UK). Statutory requirements imposed by the relevant enforcing authority also apply. Always refer to the current product manual and data sheet for the exact model before carrying out any work.

Last reviewed: 2026-10-23 — Reviewed by: Hochiki Europe Technical Support